ZEPcare provides complete IT Management & support solution for your business operation needs more reliant on IT, your network infrastructure needs to work optimally or you’ll lose your competitive edge. As dedicated managed services provide (MSP), you’re guaranteed flexible, reliable and scalable operational support for today and wherever tomorrow takes your business
ZEPcare – Discovering, Monitoring, Reporting & Resolution
- SLA backed with flexibility for every organization
- Remote Managed Services, & Email & call Support
- Contract Consulting, Customized service plans tailored to fit your needs and your budget
- Proactive Support
- IT Helpdesk Support (with dedicated phone number)
- Certified specialists equipped to support you
- System infrastructure assessment
- Preventive measurement and reporting
- Advanced Device & Workstation Monitoring
- Networking services and solutions
ZEP Lite Plan
- 8 x 5 Support (Phone & Remote Support)
- Next Business Day (NBD)
- No onsite
- * Cover 6/12 support incidents for 1 year starting upon official signatory of maintenance / support contract.
* Customer are entitled to carry forward half of the remaining unused support incidents
- No customize coverage for maintenance / support by our team for this plan
- No device coverage & Adhoc
ZEP Standard Plan
- 8 x 5 Support (Phone & Remote Support)
- 4 Hours Response
- Onsite Support Specialist if needed
- * Cover 6/12 support incidents for 1 year starting upon official signatory of maintenance / support contract.
* Customer are entitled to carry forward half of the remaining unused support incidents
- No customize coverage for maintenance / support by our team for this plan
- No device coverage & Adhoc
ZEP Premium Plan
- 24 x 7 Support (Phone & Remote Support)
- 4 Hours Response
- Onsite Support Specialist if needed
- * Cover 6/12 support incidents for 1 year starting upon official signatory of maintenance / support contract.
* Customer are entitled to carry forward half of the remaining unused support incidents
- No customize coverage for maintenance / support by our team for this plan
- No device coverage & Adhoc
ZEP Demand Plan
- 24 x 7 Support (Phone & Remote Support)
- 4 Hours Response
- Onsite Support Specialist if needed
- * Cover 6/12 support incidents for 1 year starting upon official signatory of maintenance / support contract.
* Customer are entitled to carry forward half of the remaining unused support incidents
- The maintenance / support coverage is customizable and depending on customer request and expectation
- Device coverage & Adhoc