Robotic process automation (RPA) is a cutting-edge software technology that automates construction processes and makes laborious work simple and controllable.
The adoption of RPA in Malaysia has been relatively slow compared to other countries, but it is gaining momentum. A report by PwC Malaysia revealed that only 9% of Malaysian companies had implemented RPA as of 2019, but 42% of companies were planning to implement RPA in the next two years.
When RPA technology is used in the healthcare industry, patients will be able to schedule appointments without consulting medical workers. In addition to reducing the requirement for resource allocation in appointment scheduling, the program also aids in improving customer interactions by enabling patients to rapidly arrange appointments as per their convenience.
RPA supports technical developments by enhancing the effectiveness and efficiency of processes. Text messages alerting patients of impending appointments are a frequent application of healthcare automation.